Good evening, Emmanuel

Clinique Santé Plus — here's what Naamo handled today.

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Conversations today

↑ vs yesterday

AI-handled

76% resolution rate

Human handoffs

above normal

Open tickets

1 resolved

Avg first response

4.5s

target < 5s

Conversation volumelast 14 days

13 Jun

15 Jun

17 Jun

19 Jun

21 Jun

23 Jun

25 Jun

volume today

Top issues today

Complaint is the top issue today (2 conversations)

Complaint2

General inquiry2

Appointment booking1

Billing inquiry1

Appointment reschedule1

AI vs human handling

AI resolved76%

Human assisted24%

Sentiment overview

Positive38%

Neutral38%

Frustrated13%

Angry13%

Channel distribution

WhatsApp38%

SMS25%

Voice13%

Web Chat25%

Response time monitor

1 breaching (>8 min)3 at risk (>3 min)3 on track

Amara Bah

technical support

Waiting

60m

waiting

Fatou Ndiaye

appointment reschedule

AI Active

waiting

Grace Okafor

complaint

Escalated

waiting

Kofi Mensah

complaint

Human Active

waiting

Awa Diallo

appointment booking

AI Active

waiting

Ndeye Fall

general inquiry

AI Active

waiting

Recent conversationsView inbox →

NFNdeye FallMobile Money payment question — answered from KBAI Active1m ago

ADAwa DialloCustomer requesting appointment for next week — AI booked Tuesday 10hAI Active2m ago

KMKofi MensahRefund request for Order #8821 — 2 weeks outstanding, urgent ticket raisedHuman Active3m ago

GOGrace OkaforService outage complaint — 3 days unresolved, customer very angryEscalated5m ago

FNFatou NdiayeRescheduled Thursday appointment to Monday 10hAI Active8m ago

Recent ticketsAll tickets →

TK-001Duplicate billing chargeEscalated

TK-002Service outage — 3 days unresolvedOpen

TK-003Refund request — Order #8821Open

TK-004App crash on iOS — document uploadPending

Active workflowsManage →

New conversation greeting99% · 312 runs

Appointment reminder — 24h97% · 48 runs

Escalation alert100% · 14 runs

Customer satisfaction survey88% · 87 runs